How often should I change the filter?
Every 2–4 weeks. Change it sooner if the water smells or the flow becomes weak. If multiple cats use the fountain, check every two weeks.
Is it quiet?
The pump is built to run quietly. After cleaning, noise should stay low. If it gets louder, check the filter and rinse the pump — a clogged filter makes the pump work harder.
Is it easy to clean?
Yes. Unplug it, empty the water, wash the bowl, and rinse the pump. Do a deeper clean about once a month. Never run the pump without water and never put the electrical parts in a dishwasher.
Where should I put it?
Not next to the food bowl. Choose a quiet spot the cat can reach easily, away from the litter box and high-traffic areas. If the cat ignores it, try a different room.
What power plug do I need?
Choose the EU plug version if you are in Europe. Check the product page before adding to cart to confirm the correct version.
How much is shipping?
Shipping cost is calculated at checkout based on your address. You see the full price before you pay.
How long does delivery take?
Delivery time depends on your destination. You receive a shipping confirmation email with tracking details after your order is dispatched.
Can I return it?
Many purchases have a 30-day money-back window. Read the Refund Policy for full details. Some items cannot be returned — those are clearly marked before purchase.
Where are the products made?
We work with manufacturing partners and check quality before sale. If you need more detail for a specific batch, email us.